Effective Date: [5th April 2025]
At Lotus Gallery, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.lotusgallery.com.gh] and use our services.
1. Information We Collect
We collect personal information in several ways to help process orders and improve your shopping experience:
Personal Data:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely through third-party providers)
Technical Data:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders
- To send order confirmations and updates
- To provide customer support
- To improve website functionality and user experience
- To send promotional emails (only with your consent)
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We only share your information with trusted third parties necessary to provide our services, such as:
- Payment processors (e.g., PayStack)
- Shipping carriers
- Email marketing platforms (only with your consent)
- Legal authorities, if required by law
4. Cookies and Tracking
We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can modify your browser settings to refuse cookies if you prefer.
5. Data Security
We take your privacy seriously. Lotus Gallery uses secure protocols (SSL) and trusted third-party providers to ensure your data is stored and processed safely.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
To exercise these rights, please contact us at [info@lotusgallery.com.gh].
7. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this policy or your personal data, please contact us:
Email: info@lotusgallery.com.gh
Address: Plot no 232, opposite trasacco plant and transport department
